In today’s breakneck pace of business, taking the time to thoughtfully craft your email asks will result in a more positive and productive outcome. I can say for myself, that there were emails in the past that raised my blood pressure the minute I saw the author’s name appear in my inbox.
In the Fast Company Article ‘Six Ways to Write Emails That Don’t Make People Silently Resent You’ an article adapted with permission from Unsubscribe: How to Kill Email Anxiety, Avoid Distractions, and Get Real Work Done by Jocelyn K. Glei submits that there are six tips to follow to ensure you are not creating a resentful workforce.
These six steps are:
- Avoid Imperatives – Ask, rather than demand
- Emphasize the Benefits of the Task – Include what their contribution means
- Provide Context and Communicate Progress – Understanding the why and updating regularly
- Acknowledge Their Workload – Don’t ignore what’s already on their plate, acknowledge it
- Don’t Underestimate Earnestness and Enthusiasm – Your enthusiasm will diminish negative vibes
- Never Default to Terseness – It’s Earned -You will win more support with kind words
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